Building the bazaar post-pandemic

How can we replace the myriad of informal interactions which are integral to the delivery of products and services based on complex, difficult-to-express knowledge? If office workers can no longer “pop their head around the door” of an expert to talk through a course of action, or informally chat with a peer whilst making coffee, how can they develop the best products and services for their customers? This article, originally in Information Professional Magazine, explores new ways to build the bazaar in the post-pandemic, hybrid world.

Building the bazaar post-pandemic Read More »