Facilitating a learning culture where teams readily analyse failures is a complex skill. This post looks at the art of Kintsugi as a metaphor for embracing our imperfections.
Embracing Imperfections: Improving our work through the Art of Kintsugi Read More »
If you are interested in the complexities around lessons learned and after action reviews, come along and hear from me in conversation with Helen Watson, Head of Knowledge at Michelmores solicitors, about our experiences of handling the difficult areas where KM meets risk management and professional regulation.
Unicom conference February 2024 Read More »
How can we replace the myriad of informal interactions which are integral to the delivery of products and services based on complex, difficult-to-express knowledge? If office workers can no longer “pop their head around the door” of an expert to talk through a course of action, or informally chat with a peer whilst making coffee, how can they develop the best products and services for their customers? This article, originally in Information Professional Magazine, explores new ways to build the bazaar in the post-pandemic, hybrid world.
Building the bazaar post-pandemic Read More »
When we need people to solve more ambiguous, larger problems and embed new complex changes to the way that we work, we need to find ways to encourage open minds, creativity and hope. Discover how race cars and elephants can help you with change management.
Elephants and race cars for change Read More »
What does Dracula have to do with knowledge management? Helene considers why exploring definitions is useful to KM practitioners.
I love to hear how a serendipitous connection has rippled across someone’s professional practice and made a difference to their work, like the flapping butterfly from chaos theory.
Serendipitous connections, butterflies and swimming pools Read More »
I’m hosting a panel discussion at the up-coming CILIP conference in July on psychological safety. There’s no doubt that psychological safety makes
Psychological safety and profit Read More »
1. What is process design? Process design is the activity which shapes the form of the services that a law firm delivers
Process design and mapping 101 for lawyers Read More »
Should all knowledge workers and leaders learn poker? I recently listened to “Future You”, part of this series about thinking by Prof Steven Pinker, expecting
Learning from the past Read More »
Part 1 Last month I attended the Canadian online Knowledge Mobilization Forum and particularly enjoyed a discussion on the topic of Communities of Practice
Making Communities of Practice Work Read More »
