Facilitating a learning culture where teams readily analyse failures is a complex skill. This post looks at the art of Kintsugi as a metaphor for embracing our imperfections.
If you are interested in the complexities around lessons learned and after action reviews, come along and hear from me in conversation with Helen Watson, Head of Knowledge at Michelmores solicitors, about our experiences of handling the difficult areas where KM meets risk management and professional regulation.
How can we replace the myriad of informal interactions which are integral to the delivery of products and services based on complex, difficult-to-express knowledge? If office workers can no longer “pop their head around the door” of an expert to talk through a course of action, or informally chat with a peer whilst making coffee, how can they develop the best products and services for their customers? This article, originally in Information Professional Magazine, explores new ways to build the bazaar in the post-pandemic, hybrid world.
When we need people to solve more ambiguous, larger problems and embed new complex changes to the way that we work, we need to find ways to encourage open minds, creativity and hope. Discover how race cars and elephants can help you with change management.
I love to hear how a serendipitous connection has rippled across someone’s professional practice and made a difference to their work, like the flapping butterfly from chaos theory.
1. What is process design? Process design is the activity which shapes the form of the services that a law firm delivers