Knowledge sharing for introverts
Whilst explicit knowledge can be written down, turned into precedents, practice notes or artefacts for databases, we in Knowledge Management circles often […]
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And the winner is ….
Delighted to announce that I will be judging the Lexis Nexis Knowledge Management awards again this year! I know there is an
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Embracing Imperfections: Improving our work through the Art of Kintsugi
Facilitating a learning culture where teams readily analyse failures is a complex skill. This post looks at the art of Kintsugi as a metaphor for embracing our imperfections.
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Unicom conference February 2024
If you are interested in the complexities around lessons learned and after action reviews, come along and hear from me in conversation with Helen Watson, Head of Knowledge at Michelmores solicitors, about our experiences of handling the difficult areas where KM meets risk management and professional regulation.
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Building the bazaar post-pandemic
How can we replace the myriad of informal interactions which are integral to the delivery of products and services based on complex, difficult-to-express knowledge? If office workers can no longer “pop their head around the door” of an expert to talk through a course of action, or informally chat with a peer whilst making coffee, how can they develop the best products and services for their customers? This article, originally in Information Professional Magazine, explores new ways to build the bazaar in the post-pandemic, hybrid world.
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Elephants and race cars for change
When we need people to solve more ambiguous, larger problems and embed new complex changes to the way that we work, we need to find ways to encourage open minds, creativity and hope. Discover how race cars and elephants can help you with change management.
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Defining Dracula
What does Dracula have to do with knowledge management? Helene considers why exploring definitions is useful to KM practitioners.
Serendipitous connections, butterflies and swimming pools
I love to hear how a serendipitous connection has rippled across someone’s professional practice and made a difference to their work, like the flapping butterfly from chaos theory.
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Psychological safety and profit
I’m hosting a panel discussion at the up-coming CILIP conference in July on psychological safety. There’s no doubt that psychological safety makes
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Process design and mapping 101 for lawyers
1. What is process design? Process design is the activity which shapes the form of the services that a law firm delivers
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