Terms and Conditions 2015/2016

  1. Your booking constitutes a legally binding contract. The delegate and employer are jointly and severally liable for payment of all the fees due to Helene Russell t/a TheKnowledgeBusiness.
  2. Invoices: Confirmation of your booking will be sent by email or post within 7 days of receipt. An invoice will be sent to the address you provide to us within 7 days.
  3. Payment for the event/course is due 30 days from the date of the invoice or at least 7 days before the event, whichever is the sooner. We reserve the right to require payment in full upon booking.  
  4. Changes to events: We will endeavour to give you at least 7 days notice of any changes to courses and events. No liability is accepted for whatever reason if the course does not take place. We reserve the right to vary or cancel a course where the occasion necessitates.
  5. Prices may be subject to change. Please telephone or email to check the latest price.
  6. Discounts and offers cannot be combined Please telephone or email to check the latest applicable discounts and offers.
  7. Cancellation: Provided written notice is received at least 14 days before the event, a full refund will be given, less a £10 administration charge. Where written cancellation notice is received less than 7 days before the event, no refund will be given.  If written cancellation notice is received 8-13 days before the event, a 50% refund will be given, less a £10 administration charge.
  8. Transfer: Bookings in the name of one attendee/delegate can be transferred to another employee at the same organisation, for the same event, without any charge, provided notice is given in writing at least 24 hours before the event.
  9. Course documentation is distributed at the time of the event.
  10. Liability for losses: To the extent permitted by law, neither  Helene Russell t/a TheKnowledgeBusiness nor its presenters will be liable by reason of breach of contract, negligence or otherwise for any loss or consequential loss occasioned to any person acting omitting to act or refraining from acting in reliance upon the course material or presentation of the course or, except to the extent that any such loss does not exceed the price of the course, arising from or connected with any error or omission in the course material or presentation of the course. Consequential loss shall be deemed to include, but is not limited to, any loss of profits or anticipated profits, damage to reputation or goodwill, loss of business or anticipated business, damages, costs, expenses incurred or payable to any third party or any other indirect or consequential losses.